Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and analyzing how you use our platform.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

How We Use Cookies

We use cookies for several important purposes:

• Authentication and security
• Remembering your preferences and settings
• Analyzing platform usage and performance
• Improving user experience and functionality
• Providing personalized content and features
• Preventing fraud and ensuring security
• Load balancing and system optimization
• Error tracking and debugging
• A/B testing and feature rollouts

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the basic functionality of our platform. They enable core features such as:

• User authentication and session management
• Security and fraud prevention
• Load balancing and system stability
• Basic navigation and access to secure areas
• Form submission and data validation
• Shopping cart and checkout functionality

Essential cookies cannot be disabled as they are required for the platform to function properly.

Functional Cookies

These cookies enhance your experience by remembering your choices and preferences:

• Language and region preferences
• User interface customizations
• Accessibility settings
• Recently accessed content
• Dashboard layout preferences
• Notification settings
• Theme and display options

Analytics Cookies

We use analytics cookies to understand how users interact with our platform:

• Page views and user journeys
• Feature usage and adoption rates
• Performance metrics and error tracking
• A/B testing and optimization
• User engagement and retention analysis
• Search query analysis
• Conversion tracking and funnel analysis
• Heat mapping and user behavior patterns

This information helps us improve our services and user experience.

Performance Cookies

These cookies help us monitor and improve platform performance:

• Load times and response speeds
• System resource usage
• Error rates and debugging information
• Network connectivity and reliability
• Server performance metrics
• Database query optimization

Third-Party Cookies

We may use third-party services that set their own cookies on your device. These services help us provide better functionality and insights:

Analytics Services

We use analytics services to understand user behavior and improve our platform. These services may set cookies to track usage patterns and generate reports.

Customer Support

Our customer support tools may use cookies to provide better assistance and track support interactions.

Security Services

Third-party security services may use cookies to help protect against fraud, abuse, and security threats.

Integration Partners

When you connect third-party services to our platform, those services may set their own cookies according to their privacy policies.

Cookie Duration

We use both session cookies and persistent cookies:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login session.

Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They are used to remember your preferences and provide a consistent experience across sessions.

Most of our cookies expire within 30 days to 1 year, depending on their purpose. Essential security cookies may have shorter expiration periods.

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or specific types
• Set preferences for different websites
• Receive notifications when cookies are set
• Enable or disable third-party cookies
• Clear cookies automatically when closing the browser

Platform Settings

Within our platform, you can manage certain cookie preferences through your account settings. This includes options for analytics and functional cookies.

Opt-Out Links

For third-party analytics services, you may be able to opt out directly through their websites or industry opt-out tools.

Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience with our platform:

• You may need to log in more frequently
• Your preferences and settings may not be saved
• Some features may not work properly
• We may not be able to provide personalized experiences
• Platform performance may be reduced
• Security features may be compromised
• Error reporting and debugging may be limited
• Customer support may be less effective

Essential cookies cannot be disabled without significantly impacting platform functionality.

Legal Basis for Cookie Use

We use cookies based on the following legal grounds:

• Legitimate interests for essential platform functionality
• Consent for non-essential cookies where required
• Contract performance for service delivery
• Legal obligations for security and compliance

Where consent is required, we will obtain your explicit consent before setting non-essential cookies.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Displaying notices within our platform
• Requesting renewed consent where required

Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

More Information

For more information about how we handle your personal data, please review our Privacy Policy. For the terms governing your use of our platform, see our Terms of Service.

You can also find helpful information about cookies and how to manage them at www.allaboutcookies.org.